Privacy Policy

We collect information directly from you, and automatically through standard web protocols.

Information you provide directly:

• Contact details — name, business email, phone number, and company name — when you submit a product enquiry, request a quotation (RFQ), or contact us by email, WhatsApp, or form.
• Technical requirements, specifications, or model numbers mentioned in your enquiries.

Information collected automatically:

• Standard technical and log information — your IP address, browser type, operating system, pages viewed, time spent on pages, and referral URLs.
• Essential cookies and analytics data that help us optimize website performance and user experience.

We use the information we collect strictly for legitimate commercial and engineering support purposes, including:

• Responding promptly to product enquiries, price quotations, technical datasheets, and service requests.
• Processing orders, billing, and logistics coordination.
• Improving website functionality, navigation, and catalog performance.
• Preventing fraudulent enquiries and maintaining the security of our website.

We do not sell, rent, or trade your personal or business information to third-party marketing agencies.

We keep your data in strict confidence. Your information is only shared under the following limited circumstances:

• Authorized service providers — trusted partners who help operate our website, hosting servers, or logistics/courier services, strictly under confidentiality obligations.
• Legal requirements — when required by applicable Indian laws, regulatory authorities, or law enforcement agencies.
• Business protection — to protect our legal rights, property, safety, or against unauthorized access or misuse of our website.

Our website uses standard cookies to:

• Ensure proper navigation and technical functioning of the website.
• Understand aggregate visitor trends — for example, popular product pages or technical categories.

You can disable or block cookies through your browser settings. Disabling essential cookies may affect certain interactive features on the site.

External links: our website may link to external sites — manufacturers' technical specifications, maps, or other digital platforms. We are not responsible for the privacy practices or content of third-party websites.

Trademarks & reference: all manufacturer trademarks, logos, brand names, and model designations referenced on this website remain the property of their respective owners and are used purely for identification and technical reference.

We implement appropriate administrative, physical, and technical safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your personal information. No method of transmission over the Internet is 100% secure.

We retain your enquiry, RFQ, and contact information only for as long as necessary to fulfil the purpose it was collected for — typically for the duration of our business relationship, plus a reasonable period thereafter for accounting, warranty, and legal record-keeping (generally up to 7 years, in line with applicable Indian tax and commercial record-retention norms). You may request earlier deletion of your data by contacting us, subject to our legal and regulatory obligations.

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian law, you have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate or incomplete data.
• Request erasure of your data, where it is no longer necessary for the purpose it was collected.
• Withdraw consent you previously gave, at any time — this will not affect enquiries already processed.
• Raise a grievance with us, or subsequently with the Data Protection Board of India, if you believe your data has been misused.

To exercise any of these rights, write to our Grievance Officer at rkic1976@gmail.com with your request.

We may periodically update this Privacy Policy to reflect changes in our operational practices or legal requirements. Any changes will be posted on this page with an updated revision date.

If you have any questions, clarifications, or concerns regarding this Privacy Policy or your data, please contact our Grievance Officer, designated under the DPDP Act, 2023:

• Firm Name: R.K. Instruments & Controls
• Grievance Officer: Rahul Kejriwal, Proprietor
• Office Address: Office No. 12, 1st Floor, Dhamanwala Service Complex-200, G.I.D.C., Pandesara, Surat - 394221, Gujarat, India
• Phone / WhatsApp: +91 9824136145
• Email: rkic1976@gmail.com
• Website: https://www.rkic.in